Buying from Hope House Press

Delivery Charges

We offer FREE UK delivery on our original range of personalised leather stationery. 

International delivery charges are calculated by weight and country - and start from £8.95 for a Small Notebook or Diary. Please see below, for an important message about all orders to be delivered outside the EU*.

Delivery Times

January - October we work on a 72 hour make and dispatch schedule. 
November and December we work on a five working day make and dispatch schedule.

When based in the UK, we will post your order using first class, signed for services using Royal Mail. 93% of these orders are delivered the next day. 
Outside of the UK, we use couriers whose delivery turnarounds range from one to three weeks for delivery. 

If you would like an expedited delivery, please contact us at hello@hopehousepress.co.uk - we can usually arrange next day delivery in the UK or a 72 hour courier internationally at an additional cost. On average, next day delivery costs £8.00 in the UK and a 72 hour international courier usually costs £28.00.

Orders containing multiple items to be sent to the same address, will be dispatched together in one parcel - and will be delivered on the longest lead time advertised for the products in your order.

If you require items to be dispatched separately (either because you need them sent to more than one delivery address - or to ensure you receive each item in your order on the shortest possible delivery time) please check out these items separately.

*An Important Note on Delivery Outside the EU*

We're always very happy to ship personalised leather stationery overseas - but there are some important things to be aware of, before placing your order, if you don't frequently shop internationally online.

Any import duties, taxes and charges payable on delivery, are not included in the international delivery charges.

Any charges payable on delivery are the responsibility of the person to whom the parcel is addressed - whether that is yourself - or the recipient of the parcel.

All international parcels are required to carry a completed customs declaration label, advising the authorities of the full retail value of the goods purchased - plus international postage costs. We are required to mark the parcel as 'goods', even if you are purchasing the item as a gift for someone else.

We advise against sending all products direct to the recipient outside the EU - as the person receiving the parcel will be asked to pay any charges payable, before their parcel can be delivered. And nobody wants that.

Please note that VAT is included in our prices - our registered VAT number is 279307473.


Questions, queries or need help before placing your order? 

When ordering a personalised or bespoke gift, we know you'll want to check and double check the details. If you have a question or need help before placing your order, please email us at hello@hopehousepress.co.uk with as much detail as you can, so that we can reply and help you get your order placed, in confidence - there's no such thing as a silly question - when in doubt, it's always good to ask and check! 

 

Free UK Delivery

All of our notebooks, journals and diaries are Made to Order. We offer Free UK Delivery within 5-7 days. International delivery starts from £11.95 and will take 10-14 working days.

Please see our delivery page for an important note on additional charges for customers requesting delivery outside the EU.

Bespoke Bound
Your purchase will be as unique as the person who uses it. 
This style is available in:
- three sizes - Slimline Small (A6), Medium (between A6 and A5) and Large (A5),
- nine colours - Caramel, Chocolate, Heritage Red, Heritage Green, New Navy, Charcoal, Deep Orchid Pink, Brightest Blue and Pale Sage Green
- three diary format choices. You can choose to have Horizontal Week To View, Vertical Week To View or Day To View.

Together, these choices make your diary truly personal - to perfectly suit you or the person you are buying for.

For various Gifting Occasions
These notebooks make great gifts for stationery lovers - and can be customised for a range of celebrations and occasions throughout the year. They particularly appeal to creative types - and will be appreciated by anyone who loves to write, young or old.

Stylish and practical, they look good, feel good, and the aroma of paper and leather ensures they smell fabulous too.

Our diaries and make brilliant Birthday gifts - and are particularly suitable for anyone celebrating a First (Paper) or Third (Leather) Wedding Anniversary. They are always hugely popular at Christmas and at the start of a New Year and can also be personalised for Valentines Day and Weddings, to celebrate the birth of a New Baby, Mother’s or Father’s Day. We've seen them used as a thoughtful gift for anyone heading off to start their University adventures and are also popular as Graduation presents,for anyone starting a Gap Year, or a new chapter in life.

Suitable for a Range of Uses
Our diaries are perfect for writing notes, recording ideas, planning projects, or simply making lists. They are also equally suitable for journalling, doodling, writing stories - and recording life’s adventures.

Before You Place Your Order

As we're unable to offer refunds or exchanges for personalised products, it's important to check the options selected, prior to checkout - paying particular attention to the spelling of the personalisation and any punctuation or spacing. Unfortunately, we're unable to make alterations or corrections, once work has started on your order.

We understand it can be difficult to gauge the dimensions of a product from photographs when shopping online. We advise you to double check the measurements stated in the Size Guide prior to ordering, to confirm which of the sizes available will best suit you, or the person you are buying for. The Small (A6) and Large (A5) journals are standard stationery sizes. Please take a moment to view the Size Guide before you checkout, to make sure that the size selected will suit your requirements.

About our Notebooks
Notebooks are made by hand to order in our studio. They are bound with a softback leather cover, with trimmed edges, designed to be strong and flexible. The natural materials and letterpress print method we use, provide subtle, characterful variation between individual notebooks - making each one unique. The print process we use produces a ‘kiss’ with ink, rather than an impression in the leather.

If you have any questions or would like help in making your choice, please email us at hello@hopehousepress.co.uk so that we can assist you. 

Terms and conditions
Our full terms and conditions can be found here - terms and conditions of purchase.