Terms and Conditions

Terms and Conditions Hope House Press: Personalised Leather Notebook, Journal & Diary Studio Standard Terms of Business

Please take a few minutes to read our standard terms of business. You will be asked to confirm that you accept them as part of our checkout procedure. They contain important information that governs your use of our site (https://hope-house-press.myshopify.com) and any offer made by you to purchase our products. None of the terms in this document adversely affect your legal rights - which are not diminished in any way. Advice about your legal rights is available from your local Citizens Advice Bureau or from your local Trading Standards Office. These terms and conditions are subject to change.

You will be subject to the terms in force at the time, on each occasion, that you use our site. Your continued use of this website will be subject to these terms of business, together with our privacy policy. You are advised to please: a) read these standard terms of business before placing an order. b) retain a copy for your records and c) read our privacy policy.

About Us
This site is owned and operated by Elizabeth Weston trading as Hope House Press: Personalised Leather Notebook, Journal & Diary Studio. If you would like to get in touch for any reason, the best way to contact us, is by email us at: sales@hopehousepress.co.uk. You can also contact us by telephone in the studio on 07515 910231. Alternatively you can write to us at: Hope House Press: Personalised Leather Notebook, Journal & Diary Studio, 50 Cambridge Road, Sawston, Cambridge, CB22 3DG.

The definitions in this clause apply in the terms and conditions set out in this document. • goods: the products that we are selling to you as set out in your order • order: your order for the goods • order acknowledgement: the Invoice email sent automatically via our payment gateway provider Shopify, to acknowledge receipt of your order and payment. • order confirmation: the email sent by us to acknowledge that your order has been confirmed and has been fulfilled and despatched by us • terms: the terms and conditions set out in this document • writing: or written, includes the use of electronic communication such as email. • you: the customer • We/Us: Hope House Press: Personalised Leather Notebook, Journal & Diary Studio (Designer-Maker Elizabeth Weston so trading) The headings used in this document do not affect the interpretation of these terms and conditions.

Basis of Sale
These terms and the order are considered by us to set out the whole agreement between you and us for the sale of goods. Please check that all the details on the order are complete and accurate before finalising your order. Please ensure you have read and understand these terms before you submit your order, because by placing an order you agree to be bound by these terms.

Placing an Order
Placing an order online is straightforward - simply browse the site and customise the book(s) you would like to order. Add the customised goods to your basket and when you’ve finished shopping, proceed through the checkout. You’ll be asked for your payment details and the personal contact and delivery information we need to process your order. You will automatically be assigned an order number as part of the checkout procedure. Please quote this order number in all subsequent correspondence with us concerning this order.

Hope House Press: Personalised Leather Notebook, Journal & Diary Studio accepts online payment through Paypal. You can pay securely via Paypal using your credit or debit card even if you do not have a Paypal account. Full payment will be taken for the order as part of the checkout process. We will not have access to your credit or debit card details. In order to place an order, you will be required to give us your personal details and payment information. By continuing to use this website, you represent and warrant that: a) All information you submit for the purpose of ordering and purchasing goods is true, accurate, current and complete in all respects. 1 b) You have permission to submit payment information, where permission may be required. c) There are sufficient funds available to cover the payment for the product(s) ordered. Age If you are under 18 you may use the site under the supervision of a parent or guardian. Prices All prices are listed in £GBP sterling. Our prices are not subject to VAT as we are not currently VAT registered. We take care to ensure prices are accurate at the time of publishing, but if a pricing error is found, we reserve the right to either: a) arrange payment of any extra amount due; b) refund any overpayment; or c) cancel the order. We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price. We reserve the right to alter product pricing without notice.

Formation of a contract
No part of this website is intended to constitute a contractual offer capable of acceptance. Your order is an offer by you to enter into a binding contract, which we are free to accept or decline, at our absolute discretion. After you have been through checkout, you will receive an invoice by email, which acts as an acknowledgement of your order (Order Acknowledgment) This will detail products ordered, payment method, cost (including p&p) and the estimated delivery time. This email is not an order confirmation, nor an order acceptance from Hope House Press: Personalised Leather Notebook, Journal & Diary Studio.

Please check that all the details on this email acknowledgement are correct - and contact us as soon as possible if any details are found to be incorrect. Your order constitutes a contractual offer - and our acceptance of that offer is deemed to occur only upon our sending a dispatch email to you, indicating that your order has been fulfilled and is on its way.

A contract between yourself and Hope House Press: Personalised Leather Notebook, Journal & Diary Studio for the sale of our products, will only exist once you have received an email from us to advise you that your product has been dispatched. We reserve the right to delay the processing and dispatch of any order, where order details given to us by you are found to be incomplete, or fraud is suspected. We also reserve the right to decline your order, without giving a reason, prior to despatch. In this case, you will be refunded any monies paid in relation to those orders.

We offer free standard delivery to a single address on all mainland UK orders. Orders with a value of under £40 are posted using Royal Mail first class services. 

All orders with a value of £40 and over are dispatched First Class Signed For with Royal Mail. We reserve the right to deliver higher value orders via courier. These parcels require a signature on delivery. If there is no one available at the delivery address to sign for your parcel, according to current Royal Mail delivery policies, your parcel may be left with a neighbour (unless you have opted out of this directly with Royal Mail) or returned to your Local Delivery Office. In the event that you have not received your order within 7 days (for mainland UK addresses), please check with your local Royal Mail Local Delivery Office, before contacting us to let us know that your parcel has not arrived. Delivery of the order shall be completed, when the goods have been delivered to you. You agree that any proof of delivery supplied by our delivery company is sufficient evidence to establish that the goods have been received.

Title and Risk
The goods will be your responsibility from the time of delivery.

International Ordering and Delivery
For the avoidance of doubt, we will not be liable for any customs duties or charges arising as a result of the goods being sent outside the European Union. Furthermore, we will not be responsible for the return delivery costs of items sent outside the United Kingdom.

Order Times
The current estimated delivery times are stated on the website, at the time your order is placed. To avoid disappointment, you are advised to allow plenty of time for your order to arrive after it has been dispatched by us. Our standard free delivery service within the UK is Royal Mail First Class Signed For, which is not a guaranteed delivery service. If you require us to send your parcel by a guaranteed delivery service at extra charge, please contact us to arrange this, prior to placing your order. Once your order has left us, we cannot accept any liability resulting from any postal delays which may occur, which are outside of our control.

Stock Availability
We make every effort to maintain good stocks of all materials required to bind our products to order to your specification. However, occasionally some products may be unavailable. We will inform you as soon as possible, if any goods you have ordered are not currently available - and an estimated date of when any such products will be available for dispatch. You will have the option to cancel your order if you do not wish to wait - and would prefer not to select an alternative product. In this case, we will refund all monies paid to us in relation to the item(s) concerned. 

Cancelling Your Order
If you are a consumer (acting outside your business), you may cancel your order in accordance with your rights under the Consumer Contracts Regulations 2013. However, this does not apply if you are not a consumer, or to goods which are personalised, or otherwise made to your specification. You may otherwise cancel any order which falls outside these exclusions for any reason, until the date of dispatch. In this event, a full payment refund will be made to you within 30 days of this cancellation. If you wish to cancel a contract after your order has been despatched, please refer to our Returns policy.

We hope that you will be delighted with any products you purchase from Hope House Press: Personalised Leather Notebook, Journal & Diary Studio, but we understand that on occasion goods may need to be returned. Your rights to return goods are protected under the EU Distance Selling Directive. Please note however, that goods that are specially ‘made to your specification’ are non-returnable and nonrefundable, unless they are faulty. This means you will not receive a refund if you change your mind about the goods, once we have started work on your order.

Faulty or Incorrectly Supplied Goods
We take every care in preparing your order. However, in the unlikely event that the goods you receive are faulty - or that you have been sent the wrong product, as a result of a mistake made by us; please contact us within 28 days to arrange their return. In both cases, we will refund any initial delivery charges paid, as well as the cost of the goods and return postage costs. Refunds of the purchase price of the item (and the reimbursement of the return p&p charge paid by you) will be issued by the same method that payment for the order was originally made, within 7 days of receipt of the returned item. Please note that we will not be liable for any defect in the goods, arising from fair wear and tear, wilful damage, accident, or negligence by you, or by any third party.

Items Damaged in Transit
We take reasonable care to package all orders carefully, but very rarely, parcels may be damaged in transit. In the event that you have received items that are damaged, please contact us within 24 hours of receipt, to enable us to make a prompt claim against the delivery company - and to resolve the situation to your satisfaction, as quickly as possible. Please quote your order number in all correspondence. We will arrange a full or partial refund, or arrange to replace the items, subject to availability. We will ask you to return the damaged items to us, by First Class Signed For delivery, so we can verify the damage. In this instance, we will refund the return postage costs paid by you (up to a maximum cost of £10.00). This refund policy does not affect your statutory rights. If you wish to return goods purchased from us for any reason, please contact us at sales@hopehousepress.co.uk before returning any item - and we will issue you with a returns number. In all correspondence with us, please quote your order number to enable us to deal with your case promptly. When returning items, please also provide proof of purchase, such as a delivery note, or printed copy of your order confirmation email from us. For the avoidance of doubt, we will not refund return delivery costs simply because the item is unwanted.

Items should be returned to us by Royal Mail First Class Signed For or Special Delivery.

You are responsible for ensuring that the returned items are insured for their full purchase value - and retain proof of postage for your records. Until the goods are received are received by us, they remain the responsibility of the customer. We cannot accept liability for goods lost or damaged in transit while being returned to us. Address for Returns: Hope House Press: Personalised Leather Notebook, Journal & Diary Studio, 50 Cambridge Road, Sawston, Cambridge, CB22 3DG.

Your right to change your mind
By law, you have a statutory right to a “cooling off” period. This period begins once your order is received by you and ends 7 days after the goods were delivered to you. Please note that this does not apply to any goods that are personalised. If you change your mind about any non-personalised goods within this period, please return them to Hope House Press: Personalised Leather Notebook, Journal & Diary Studio within 7 days of receipt. You will be responsible for the postage costs of returning the unwanted item(s) to us. Goods can only be returned for this reason if the goods are in a condition in which they can be resold, as new, without any additional work on the part of Hope House Press: Personalised Leather Notebook, Journal & Diary Studio. To cancel your purchase for this reason, please contact us to request a returns number giving the reason for the return as “Cancellation of Contract”. Please package the item(s) securely and return them to us so that we receive them within 14 working days of the day after the date that the item was delivered to you. Please note that your right to cancel your contract does not include any goods made to your specification (ie personalised goods).

Our Guarantee
We offer a 30 day guarantee on all non-personalised goods. We are happy to provide an exchange or refund for nonpersonalised items returned to us within 30 days of receipt. Returns must be unused, undamaged and in a re-saleable condition with the original packaging present and intact. Where an exchange is requested, this will be sent to you free of charge. Refunds of the purchase price of the item will be issued by the same method that payment for the order was originally made, within 7 days of receipt of the returned item.

Checking the details of personalised orders
Customers are responsible for checking spellings of names, dates and any spaces and/or punctuation on personalised items as part of the ordering process, before completing the checkout procedure. Please note that you may not cancel an order for a personalised item once the order has been placed and work has started on your order. If you realise you have made an error in ordering, please contact us by email as soon as possible at sales@hopehousepress.co.uk. If we have not started work on your order, we may be able to correct any error, but we cannot guarantee to do so. We cannot accept any liability for, errors made by you once work on your item has started. These items cannot be cancelled - and no refund can be given.

Purchasing Handmade Items
We make every effort to suitably describe the products we offer for sale, through photographs and written product descriptions. However, please note that by their very nature, handmade products are to some degree unique. Variations may include, but are not limited to, precise dimensions of size, exact colour, the nature and character of the leather finish - and the precise positioning of any printed text. Size: The product dimensions listed in the shop, are references to the size of the paper. The actual size of the finished product will be marginally larger than this. Our leather covers are all cut to size in the studio. Very minor variations in size may occur between products of the same type. Colour: The leather we use is dyed in small batches. There will be some variation in leather colour between and even within batches, as each hide is unique. This means that if you order two products of the same colour, there may be some minor difference between the colours of the finished books. Finish: All our leather covers are subject to careful quality control screening. However, as leather is a natural product - the surface of the leather will display variations in colour and patina. These may include minor natural marks and irregularities inherent in the hide, or introduced as part of the tanning process.

Positioning of Text
Our personalised items are printed by hand - and we will use our skill and expertise to suitably position your choice of text in accordance with the personalised styles offered. There may be slight variation in the exact positioning of printed text between printed products of the same style. All the variations outlined above, should be regarded as part of the character and design of the item - and should not be regarded as faults. We take pride in our craftsmanship and the quality of our products. We respectfully point out that, if any of these aspects of the handmade nature of our goods give you particular cause for concern, our products may not be suitable for you.

Colour Reproduction of Product Images
Our site contains images of our products bound in a range of colours and personalised styles. We make every effort to portray our products accurately with descriptions and images. However, please note that with regard to the reproduction of product images on your screen, variations may occur, depending on the screen and software you are using to view the site. We are unable to accept any liability for discrepancies between actual product colours and product images viewed the screen you use to view our website, since this is outside of our control. Any product images, colours, product descriptions or advertising we issue in print or online are issued solely to provide you with an approximate idea of the goods they describe. They do not form part of the contract between you and us for the sale of goods. 

Contacting us
If you need to contact us concerning an order, all notices/communications must be sent to us either by post to our premises (see address in the About Us section of these Terms and Conditions) or preferably by emailing us at: sales@hopehousepress.co.uk. By using the site you agree that email can be used by us as a long-distance means of communication. Any notices will be deemed to have been received 3 days after posting, if sent by first class post, on the day of sending if the email was received on a business day and on the following business day if the email is sent on a weekend or public holiday.

You agree fully to indemnify, defend and hold us harmless, immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your shopping account and/or your Personal Information.

Limitations of Liability
Hope House Press: Personalised Leather Notebook, Journal & Diary Studio will only be liable for direct loss, save in the event of death or personal injury, in respect to which there is no limit, to a maximum total of the price of the product purchased in respect to any claim. Users should be aware that they use this website and its content at their own risk. We take online security seriously, and make reasonable endeavors to ensure that all transaction information is encrypted, but we cannot guarantee the security of any data that you disclose online. Hope House Press: Personalised Leather Notebook, Journal & Diary Studio makes every effort to ensure that this website is virus and defect free.

However, to the maximum extent permitted by law, Hope House Press: Personalised Leather Notebook, Journal & Diary Studio accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the website or any information contained therein. We cannot guarantee that your use of this website will not cause damage to your computer equipment and Hope House Press shall not be liable to any organisation or individual, for any loss or damage which may result from your use of this site.

If any of these Terms & Conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will, to that extent, be severed from the remaining terms, conditions and provisions which will continue to survive and be valid to the fullest extent permitted by law.

No Waiver
In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy. Law & Jurisdiction The website and our terms and conditions have been designed for use within the UK and under UK law. These terms and conditions and the relationship between you and Hope House Press shall be governed and construed in accordance with the Law of England and Wales. Hope House Press and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales. This does not affect your non-excludable statutory rights.

Intellectual Property
All content included on the website uploaded by Hope House Press including but not limited to, text, graphics, logos and images is the property of Hope House Press (or our affiliates) and is protected by intellectual property law. All rights, including copyright for this website, are owned by or licensed to Hope House Press: Personalised Leather Notebook, Journal & Diary Studio. Any use of this website, or its contents, including copying or storing it or them in whole or in part, other than for your own personal, non-commercial use, is prohibited without our written permission. You are not permitted to modify, distribute or re-post any of the content on this website in whole or in part for any purpose without prior written approval from Hope House Press: Personalised Leather Notebook, Journal & Diary Studio.

Privacy Policy
Your use of this website is governed by our Privacy Policy, which complies with applicable UK Data Protection and consumer legislation from time to time in place. Any changes we may make to our privacy policy in the future will be posted on this page. You should check this page from time to time to ensure that you are happy with any changes. If you have any comments or queries in connection with our privacy policy, please let us know. You can contact us by email at: sales@hopehousepress.co.uk. The current version of the website at https://hope-house-press.myshopify.com (published 23 March 2016) makes use of cookies. For further information about the use of cookies: please see http://aboutcookies.org 

When you shop on our website, we will ask you to input personal information from you, such as your name, e-mail address, billing address, delivery address, telephone number and product selections. We will collect this personal information and treat it as confidential. We will not sell, rent, or otherwise pass on customer details to any third party for their marketing purposes. However, your information will be shared with third parties as a necessary part of fulfilling your order (for example, but not limited to, payment processing and delivery purposes.) By placing an order on our site, you agree that you do not object to us contacting you, whether by telephone, e-mail or in writing - and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

You should also be aware that if we are requested by the police; or any other regulatory or government authority investigating suspected fraudulent or otherwise illegal activities, to provide your personal Information and /or user information; we are required to, and reserve the right, to do so. We may also, on occasion, release personal customer information to comply with the law, enforce or apply our standard terms of business, protect the rights of Hope House Press: Personalised Leather Notebook, Journal & Diary Studio, our customers and others. This may include sharing information with other companies and organisations, for the purpose of a) addressing any perceived infringements to our intellectual property b) protection against possible fraud, or c) credit risk reduction.

We automatically add customers to our mailing list - you will from time to time receive a copy of an email from us, which will contain the latest news from Hope House Press: Personalised Leather Notebook, Journal & Diary Studio, together with details of special offers and new product launches. You may unsubscribe from our mailing list at any time, by following the unsubscribe instructions in any email received from us.